=CANCELLATIONS & NO SHOWS=

In the event you need to cancel or reschedule your appointment please give our front-of-house team a call and we will happily assist you. Canceling/rescheduling can not be done through our online booking platform.

All clients must provide a valid credit card as a service placeholder and means to secure any cancellation fees upon notification. We very much value your time & we hope you value ours while we look after all our client’s needs. We require no less than 48 hrs notice for all cutting or consultation services & no less than 72 hrs notice for all color or extension services.
Cancellations or reschedules made after the stated times above will result in a fee to cover your stylist’s lost time.
– Notified after stated times: 50% of service
– Same day cancellation or no-show: 100% of service

We do allow a 10-minute grace period for clients who are running late. If you arrive any later into your appointment time, a full-service cancellation fee applies and we will need to reschedule you. This ensures our services/team members are not rushed and future clients are not kept waiting. Please understand that when you forget or cancel your appointment and don’t give us enough notice we miss the opportunity to fill that appointment slot. All appointments are confirmed 96 & 24 hours prior via text and/or email. Also, appointments made within 48 hrs. of your scheduled time are considered confirmed.

In the event that you are sick and/or showing symptoms and decide to come in for your scheduled appointment, we reserve the right to refuse service in order to avoid the possible risk to our team and/or families. If rescheduling your appointment is required there will be a cancellation fee of full service. If you know you are sick please reschedule your appointment ahead of time for a later date.

=SATISFACTION, DEPOSITS, & CHILDREN POLICIES=

If for any reason you are unsatisfied with your service please notify us no less than 7 days from your completed service. We will gladly provide you with a “redo” service. Redo’s do not apply if notified after 7 days & all redo services will be scheduled with the same stylist. No refunds are given for completed services. Service deposits are non-refundable if not given enough notice with rescheduling or cancelling.

We only service ages 13 and older. We have a strict no children policy within our salon so please come alone. Also, our stylists appreciate gratuity as cash only. Thank you for your support & understanding!