** CLIENTS OF REV. BILLY & RACHEL – ONLINE BOOKING IS NOT AVAILABLE, PLEASE CALL TO BOOK. **
We have recently changed our booking software, please create a new account if you haven’t yet. Also, make sure to use the same phone # or email that was used with our old booking software.
We understand that sometimes it is necessary to reschedule or cancel your appointment. Unfortunately, we have experienced a lot of last minute cancellations, no-shows, or late arrivals. For this reason, we are implementing a cancellation policy & fee. We require all clients to provide us with a valid credit card as a service placeholder and means to secure any late fees upon notification.
Please call us at least 24 hours prior to your haircut or 48 hours prior to your chemical, extension, dreadlock, and/or bridal service and we will gladly reschedule your service. If you reschedule, cancel, or no-show your appointment less than the hours stated above you will be charged 50% of the full price of your scheduled services. We will allow a 10 minute grace period for clients who are running late. If you arrive 11 minutes or more into your appointment time, the cancellation fee applies and we will need to reschedule you. If you can provide professional documentation of a medical/personal emergency we will be happy to waive the cancellation fee.
Please understand that when you forget or cancel your appointment and don’t give us enough notice we miss the opportunity to fill that appointment slot and everyone loses. We confirm all of our appointments 24 – 48 hours prior because we know how easy it is to forget. Your appointment was made just for YOU, no one else. For these reasons, a cancellation fee will apply.
In the event a cancellation fee is required we will contact you by phone to notify. Once payment is confirmed we will gladly reschedule you for another service. If for any reason you are unwilling or unable to keep credit card information on file and/or to pay a cancellation fee, we will be forced to prohibit any further services.
Also, we are happy to rock your kids mop as long as they are 13 or older!